Shipping & Returns/Exchanges Policy

Shipping 

We are a South Australian family run business, and in light of the current COVID 19 restrictions in South Australia we have had to close our physical stores and cannot access our warehouse until Wednesday 25th November (at the earliest). With this in mind, we will continue to take orders online as part of our birthday sale, however please be mindful that these will not be dispatched until the 25/11/2020 (please note that this may be extended further subject to restrictions imposed by the South Australian Government.) We will process all orders on a first in, first our basis and they will be sent via express post at the first opportunity.

 

Contact us anytime if you would like assistance with your order, have any product enquiries, need sizing or style advise or have any delivery queries:

Ph: (08) 8333 4295

Email: shop@serafinaboutique.com.au  

 

 

 

Shipping Rates 

Shipping within Australia Over $60 - Free 

Shipping within Australia Under $60 -$11 flat fee

Shipping outside of Australia - $30 flat fee

 

Online Refunds (product returns)

Given our stores are temporarily closed, we want you to buy with confidence and offer the following guarantee.

If on receiving your online order, you decide that it is not right for you, you can return it within 30 days to receive a full refund of the products original purchase price (excluding postage charges).*

To return the item for refund, the item must be returned in its original in it's original condition, unused, with all tags and packaging, along with a copy of the purchase order receipt. The item may be returned to one of our stores, or posted to: 

       Serafina Boutique

       PO Box 386

       Burnside, SA 5066

Refunds are only applicable to online orders and do not apply to sale items. All refunds will be done through paypal and will not be refunded in store. 

* For hygeine reasons, we cannot except exchange or returns on earrings.

Exchange

If the product is not right, we are happy to exchange or offer a credit note within 21 days of purchase (excluding earrings). Credit notes are valid for 3 years, and can be used in store or online. 

 

Products can be exchanged in store or online, by posting to:

       Serafina Boutique

       PO Box 386

       Burnside, SA 5066

 

Faulty Items

If you receive an item that is faulty or wrongly described, please contact us at  shop@serafinaboutique.com.au to organise a replacement or refund.