Online Refund policy

Online Returns, Refunds and Exchange Policy

 

Online Refunds

We understand many of our customers are from interstate or in the country and can't get in to one of our stores all the time and therefore buy online. We want you to buy with confidence and offer the following guarantee.

If on receiving your online order, you decide that it is not right for you, you can return it within 7 days to receive a full refund of the products original purchase price (excluding postage charges).*

To return the item for refund, the item must be returned in its original in it's original condition, unused, with all tags and packaging, along with a copy of the purchase order receipt. The item may be returned to one of our stores, or posted to: 

       Serafina Boutique

       PO Box 386

       Burnside, SA 5066

Refunds are only applicable to online orders and do not apply to sale items. All refunds will be done through paypal and will not be refunded in store. 

* For hygeine reasons, we cannot except exchange or returns on earrings.

Exchange

If the product is not right, we are happy to exchange or offer a credit note within 14 days of purchase (excluding earrings). Credit notes are valid for 12 months, and can be used in store or online. 

 

Products can be exchanged in store or online, by posting to:

       Serafina Boutique

       PO Box 386

 

       Burnside, SA 5066

 

 

Sale items

Please note that sale items are not eligible for exchange or refund..


Faulty Items

If you receive an item that is faulty or wrongly described, please contact us at  shop@serafinaboutique.com.au to organise a replacement or refund.